Refund policy

RETURNS AND REFUNDS

If you wish to return an item you have ordered from us, please read the following return policies and procedures before making the return.

Eligible merchandise that can be returned must be returned within fifteen (15) days of receipt for a credit refund of the cost of the merchandise minus any original shipping costs (including any shipping costs paid by us for free shipping) as long as the returned merchandise has been unused, unopened and has not been damaged in any way. Shipping fees are not refundable including the cost incurred by us for free shipping.

All returned merchandise must be unused and in the original unopened manufacturer's container or packaging in which you received it, as well as still being in the original "new" condition to receive a full credit of the product cost. Eligible returns must also have a Return Authorization number issued by us before the return will be accepted. Please see below the list of items that are not returnable.

Late returns made after 15 days, but less than 30 days, are eligible for store credit only and not a refund or credit back to your credit card. You will be emailed a coupon code for the eligible store credit amount that can be used on your next order. These late returns are also subject to a 20% restocking fee, as well as any items that are returned to us without prior approval and a return authorization number. Any original outbound shipping fees paid including outbound shipping fees for free shipping will also be deducted from any eligible coupon amount. The customer is responsible for any return shipping costs. Return shipping fees are not refundable.

No returns after 30 days will be accepted Our system does not allow us to exchange any items for a different size, color, style, or anything else. If you ordered the wrong item that is a returnable item, please contact us by email at info@naturechest.com within 15 days of receipt of your order for a return authorization number to include with your return. Only returnable items will be accepted. You will need to place a new order for the correct item.

IMPORTANT! The following items are not returnable for any type of refund, credit, or exchange:

BIRD TOYS: As a bird owner you would not want to receive goods from us that have been exposed to other birds and could potentially carry diseases, and no one else does either. Therefore to protect the birds of all our customers, natural materials such as wood, cloth, and natural fiber are not returnable items.

OPENED FOOD: food or treat items that have been opened;

CD-DVD: Any CD or DVD that has been opened

GIFT CARDS: Gift Cards are not redeemable for cash

To start a return, or if you have any questions about a return, you can contact us at info@naturechest.com. Once your return is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Damages: Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

DAMAGES: If you receive merchandise that has been damaged in shipping, please contact us by email at info@naturechest.com so we may file a claim with the shipping company and replace any damaged merchandise you may have received if possible. You may be required by the shipping company to keep the damaged merchandise for their inspection for up to 10 days, including the box the order arrived in, or they may want to pick up the item for inspection, so please do not throw any damaged items out. Once a claim has been filed we will replace the damaged item(s) as soon as possible and there will be no additional shipping charges to you for replacing any damaged items. If an item cannot be replaced, we will issue a credit to your credit card for a full refund of the damaged item and any shipping fees which you may have charged for that particular item.